Help Center
How to manage your subscription
Where payments are managed and what to check if the subscription is not recognized right away.
The RideCall subscription is managed through the App Store. That means payments, renewal, cancellation, and payment method are controlled by Apple.
Where to change the subscription
To manage your subscription, open the Apple ID subscription settings on your iPhone. There you can see the active plan, renewal date, and options to change or cancel.
RideCall does not store your card details and does not process payments directly.
If the subscription does not unlock right away
Sometimes App Store confirmation can take a short time. If you just activated a subscription and the app does not recognize it yet:
- check your internet connection;
- close and reopen the app;
- sign in with the same account;
- wait briefly and try again.
Changing devices
If you use a new phone, make sure you are signed in with the same Apple ID and the same RideCall profile. After that the app should be able to recognize the active subscription.
Cancellation
If you cancel the subscription, access usually remains active until the end of the already paid period. After that, features that require an active subscription may be limited.
For the most accurate information about payments and renewal, always check your App Store settings.